基于智慧陪护平台的住院患者陪护人员管理及应用效果

Management and Application Effect of Inpatients Escorts Based on Intelligent Escort Platform

摘要:

〔摘 要〕 目的：探讨基于智慧陪护平台的住院患者陪护人员管理及应用效果。 方法：成立住院患者陪护人员管 理智慧陪护系统研发团队，选择临床应用试点科室试运行。选取 2023 年 1 月至 6 月在深圳市第二人民医院 4 个试 点科室应用智慧陪护平台前后进行陪护下单的护理人员、患者或家属为研究对象，2023 年 1 月至 3 月常规电话下单 的护理人员、患者或家属为对照组，2023 年 4 月至 6 月通过智慧陪护平台下单的护理人员、患者或家属为观察组， 比较两组申请陪护时间、陪护工作质量和医护、患者或家属对陪护满意度的差异。 结果：观察组申请陪护时间短于 对照组，陪护工作质量评分高于对照组，医务人员、患者或家属对陪护的满意度均高于对照组，差异均具有统计学意 义（P ＜ 0.05）。 结论：基于智慧陪护平台的住院患者陪护人员管理平台，有效缩短患者申请陪护时间，提升陪护工 作质量，陪护服务的满意度得到患者、家属及医护人员的肯定。

关键词:智能陪护平台;住院患者;陪护人员;满意度

Abstract:

〔Abstract〕 Objective To explore the management and application effect of inpatients escorts based on the intelligents escort platform. Methods A research and development team of intelligent escort system for the management of inpatients escorts was established, and trial operation was conducted in clinical application pilot departments. Nursing staff, patients or family members who placed orders for companionship before and after the application of the intelligent escort platform in four pilot departments of Shenzhen Second People's Hospital from January to June 2023 were selected as the study objects. Nursing staff, patients or family members who placed orders by telephone routinely from January to March 2023 were selected as the control group, and those who placed orders through the intelligent escort platform from April to June 2023 were selected as the observation group. And the differences in application time for accompanying care, quality of escorting work, and the satisfaction of medical staff, patients, or family members with accompanying care were compared between the two groups. Results The application time for escorting of the observation group was shorter than that of the control group, the quality score of escorting work was higher than that of the control group, and the satisfaction of medical staff, patients or family members with escorting was higher than that of the control group, and the differences were statistically significant (P < 0.05). Conclusion The management platform of companion personnel for inpatients based on the intelligent escort platform effectively shortens the time for patients to apply for companionship, improves the quality of companion work, and the satisfaction of companion service is affirmed by the patients, their families, and the medical staff.

Key words:Intelligent escort platform; Inpatients; Escorts; Satisfaction